I added the amount due to my balance, but I am still in Plan Expired.

[KUNMI]

I forgot the due date. So my balance was not enough.

I added the amount due to my balance, but I am still in plan expired.

What shall I do?

[gjona]

Hello, I had the same problem.  Send an email to the moderator team and they will solve it.  I believe that there was a problem with the system. 

Good luck

Gjona

[geopublic]

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@KUNMI wrote:

I forgot the due date. So my balance was not enough.

I added the amount due to my balance, but I am still in plan expired.

What shall I do?

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@KUNMI  Login into your selfserve account and click on the Re-activate button. If that doesn't work you need to message the moderators.

[fanfan]

Hi, if your phone is still working and you are able to make calls then I think you are ok. The situation is common and typically occurs as per this other thread. 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Plan-Expired/m-p/317917/highl...

[Lieux]

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@KUNMI wrote:

I forgot the due date. So my balance was not enough.

I added the amount due to my balance, but I am still in plan expired.

What shall I do?

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@gjona Both you can try to add 1$ more in your account sometimes it help to reactivate the service.

[duffer900 · Accepted solution]

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@gjona wrote:

I have the same problem and need help solving it

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@KUNMI wrote:

I forgot the due date. So my balance was not enough.

I added the amount due to my balance, but I am still in plan expired.

What shall I do?

---

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You can try the lost/stolen phone trick.  In your account, report your phone lost/stolen.  Logout.  Wait 5 minutes.  Login and report your phone found.  Re-boot phone.  This resets your SIM/account.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[gjona]

I have the same problem and need help solving it

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@KUNMI wrote:

I forgot the due date. So my balance was not enough.

I added the amount due to my balance, but I am still in plan expired.

What shall I do?

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