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09-10-2016 10:57 PM - edited 01-04-2022 01:01 PM
Hi, I think I might have a porting problem when I transfered to PM. I can call people fine and with good call quality and the data connection is also good but when I try to text any other phone or when anyone tries to text or call me, I don't receive the texts and all the calls go to voicemail and doesn't notift me about it. Please help!
Solved! Go to Solution.
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12-14-2020 06:16 PM
Whenever i recommend PM, i tell them to start porting on Monday morning in case they need to contact real people to solve problems.
I may be wrong but i think the worse is to port on a Friday evening!
I dont know PM operating hours, but I am sure there is a human being somewhere on the other side.
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12-13-2020 05:58 PM - last edited on 02-03-2021 07:21 PM by Ioana_R
@Crazy123monkeys hi there! Did you just port your number from another provider?
If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.
If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.
The SMS will read as follows:
Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at 1-** to authorize your number transfer.
Please call our Porting Team at **
Tips:
- Keep the old account's device on with the SIM card inside to receive the validation message. If that’s not possible, please ensure you can access the SIM from a different device.
- Be sure to check all texts that could go to any other members on the old account and any junk or spam folders.
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12-13-2020 05:48 PM - edited 12-13-2020 05:51 PM
Can you give us more details?
Did you just port your number? The porting process takes a few hours to complete. You can use your old sim card until the port is complete.
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12-13-2020 05:46 PM
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08-18-2019 11:28 PM
@Jpayne3If you are porting from a Koodo network, If it is postpaid then it will be quick.. a few hours.. but if it is prepaid that would require moderator's intervention, you will need to send them a note telling them you are porting a n....
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08-18-2019 08:43 PM
@mimmo wrote:@geopublic I thought cel to cell should be max 2 hours where does the 4-28 hours come from?
@mimmo From other customers that ported from Fido in the past and have repeatedly mentioned that it has taken more than 24 hours to complete.
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08-18-2019 08:36 PM
@geopublic I thought cel to cell should be max 2 hours where does the 4-28 hours come from?
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08-18-2019 08:29 PM - edited 08-18-2019 11:30 PM
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08-18-2019 08:26 PM
How long will this take i can receive messages from a koodo network but not rogers or virgin..
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08-18-2019 08:24 PM
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08-18-2019 08:15 PM - edited 08-18-2019 08:16 PM
Why does this not WORKKKKK..!!!!!!
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09-11-2016 10:09 AM
Hello @Chris1223,
Welcome to Public Mobile 🙂
I'm sorry to hear about the porting glitch, I will be glad to look into this for you.
Can you please send me your Public Mobile phone number via private message?
Thanks,
Shazia
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09-11-2016 03:01 AM - edited 09-11-2016 03:02 AM
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09-10-2016 11:41 PM - edited 09-10-2016 11:42 PM
Hi @Chris1223;
Sounds like your port didn't complete fully. Best thing to do is have one of the moderators take a look at your account, they can help complete your port if stuck. One will be back online in the morning, they will need you to private message them some of your account info. @Shazia_K @Mary_M