Just encountered this issue with Alcatel Idol 3 5.5 In phone, very odd

[makkahn28]

I just encountered this issue with my Alcatel Phone, since Yesterday.

Ya know how when a phone freezes or acts up solution is normally to do NOT a Factory Reset, just that hold power button down and wait for phone to hard reset reboot, well, its constantly doing that repeatedly, and have to use a spare phone because the Alcatel is in essence useless.

Bought it from a Telus store, Nexgen Wireless, BUT because of fact that I'm a PM Client and NOT Directly a Telus Client, and of course PM is a BYOD, repair stuff can be very painful, wished really if PM really had a Repair Shop Partner for cases like this, as if we use a local, no guarantee of proper repair job, but still my first time of having an issue like this. Wish if a PM Rep can help me on this, like @Shazia_K, or @Jeremy_M, or @Mary_M p[lease?

Thanks

[NDesai · Accepted solution]

It happens to high end phone like Samsung s6. The bootloop problem on s6 happened over night with someone i know. Service center said its the main board. It could be something else but who has that time to analyze all components. When there is a issue with internal component like the main board, there is nothing you can do. 

[h3ccubu5]

So to clarify, you performed a factory reset and you still have the boot loop, or you weren't able to do the factory reset?

[makkahn28]

My first time encountering such a unique and almost hilarious issue

[makkahn28]

No, Battery Cover can't come out. Plus I had to press Power Button and Vol Up to get the debug screen and then tried both Fac Reset and Power down, same issue popping. Very funny indeed

[McLaren]

Sounds like it's in a boot loop. Can the battery be pulled out?

Try booting to recovery mode by holding power and volume down together