@hairbag1 wrote:
@Handy1, @hTideGnow
OP has a plan with Unlimited data...his question was how to use the free data ! He'll never actually run outta regular plan data.
Unforutnately, the answer is how in some cases, the add-on can't be used at all. These data add-ons that were given out in conjunction with the upcoming change to points for all customers are supposed to increase the amount of faster speed data, even for customers with plans that include unlimited data at reduced speeds. In practice, what has happen is a situation that caused the add-ons to show up in the some accounts as "incompatible".
Even more stranges is how I've personally seen this add-on as compatible (as an active add-on) on a $40/60GB unlimited data at reduced speeds plan, but I have also seen screenshots provided by some Community members on different plans that show that the add-on is unusable/incompatible.
The only actual solution would be to change to a different plan that doesn't include unlimited data at reduced speeds (or perhap's some customers might get lucky and this data add-on might work on the $40/60/GB plan), but when changing, it would be important to note that the plan change would need to be to a new plan that either has the same price or is priced higher. The only other thing would be to contact a customer support agent to complain about this.
The way that that this add-on is showing as incompatible for some customers has been mentioned by the Oracles to Public Mobile. Hopefully, Public Mobile can provide some type of update or make a correction to make the add-ons work for all.
