12-20-2022 07:44 PM
12-20-2022 10:45 PM
Try clearing your cache, cookie and go incognito on your browser.
The are no time delay to re-login to your account.
12-20-2022 07:50 PM
@mkciu there is no more account lock issue with My Account now
So, if you know your password, close the browser and relaunch and try again
or if you do not remember your password, try to use Reset Password there and try to reset it
if that does not work, please open ticket with CS agent
at : https://publicmobile.ca/chatbot.
First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-20-2022 07:48 PM
Hi there, you must use the forgot password link and go trough the process.
12-20-2022 07:46 PM
You can try to log in a few hours. If it does not work contact agent for assistance.
Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.