How to get a six months invoice

[umnikke8]

You can download 12 months of your payment and charge history from the self serve account login.

[BKNS27]

@shuiruyan 

You can only print out 90 days of usage and payments from your account. 
For older usage and invoice, you need to contact a CS_Agent.

[Meow · Accepted solution]

Contact agent,

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.