05-26-2023 07:05 PM
Since I changed from the 4G 40$ 15GB plan to the 4G $39 20GB plan to begin at renewal date of June 5th I noticed that PM has removed the words "auto-pay" from their website alltogether. Now I see that its classified as a subscription and all users are being forced into auto-pay system. I never consented to this at all, and nowhere did it tell me that auto-pay would be forced on me.
I refuse to participate in auto pay, so please tell me how to turn this off without causing issues with my plan and account?
Solved! Go to Solution.
05-27-2023 10:47 PM
HI @Psychotic_Crow from what we understand Pre-Authorized payment is now Subscribed
So, turn off subscribed and it won't renewal autonoetic, but you need to remember to manually pay
05-27-2023 10:36 PM
A CS_Agent replied to my mail with this :
Which further confuses things...
05-26-2023 07:30 PM
@Psychotic_Crow Indeed , but it’s just the new way it’s been set up so no other choice
05-26-2023 07:28 PM
I see. But can PM's staff not see how using the word Subscription on two separate things can cause so much confusion?
05-26-2023 07:14 PM - edited 05-26-2023 07:16 PM
@Psychotic_Crow Now tap where it says manage subscription
add then hit the toggle that says subscribe (turning it off )
05-26-2023 07:12 PM
I'm confused please explain where "auto subscription" is
05-26-2023 07:09 PM
@Psychotic_Crow Sign into my account and go to payment section ,then hit the manage subscription .. and toggle auto subscription