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11-22-2024
11:25 PM
- last edited on
11-23-2024
12:24 AM
by
computergeek541
I've been trying for a couple hours to figure out how to get a message to some sort of administrator. The ChatBot tells me that I can get the $35 Black Friday 50GB Can-US-Mex by using the App (instead of the website). But it doesn't work for me. And what's worse, I just seem to keep getting unhelpful/contradictory info from the ChatBot when trying to send a request to a human. How, exactly, does one create a help ticket??
Solved! Go to Solution.
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11-23-2024 12:46 AM
watch the little envelop icon on top right side of page will be highlighted when they respond to you.
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11-23-2024 12:26 AM
Thanks for taking time to reply. Finally sent a message to someone who may or may not help me switch plans. Seems like it's a crap shoot.
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11-22-2024 11:35 PM
use this link to message Customer Support. Give them as much account info as you have ..like ph #, acct #, name on acct..etc..
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
![](/skins/images/34AB3B0FE78BBE11DBF186F131BC3766/responsive_peak/images/icon_anonymous_message.png)