06-04-2026 08:19 PM
My service is not activating, I was charged and profile looks fine but it’s not activating. When I select public network from cellular data no network bar showing up and after few seconds it says activation failed
06-06-2026 08:29 AM
There was multiple tickets since day before yesterday.
06-05-2026 09:04 AM
Hello @ Zargis,
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
06-05-2026 08:43 AM
Please call me or message me. I need to talk to someone ASAP
06-04-2026 08:41 PM
hi @Zargis
try that. make sure you removed old provider sim card, disable old carrier esim
and enable Public Mobile sim and set it with label Primary
next, Reboot phone and click Reset network settings
if same, ask PM agent to help. you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
06-04-2026 08:37 PM
Anyone? How do you get customer support with public mobile?
