How to change the ordered extra service?

[Jeffyu]

I ordered extra data service by using rewards, not used yet, just realize that is for US data roaming, not for Canada data service, how to change it to Canada data service?

[Meow]

If you did  not use add-on service open a ticket and politely nice for refund.

But if even one byte is used accidentally agent might not be able to refund you.

[hTideGnow]

HI @Jeffyu 

We saw people redeemed wrong addon and support agent agree to exchange, maybe you can try

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Sansan]

@Jeffyu  hi , once you redeem I don't believe you can can undo or get the points back.

But use the chatbot to create a ticket and ask.  They might do it for you. Just explain what happened.