How to activate my new SIM card?

[Jj15]

Can’t seem to find the option on the website or app. I’ve already changed the SIM card number on my profile 

[esjliv]

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@Jj15 wrote:

but my texts are showing up on others phone as coming from my email. Is there something I need change still? 

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@Jj15  To change this, try going to Settings > Messages > Send & Receive and configure the settings to start new conversations from your phone number.

edit to correct proper quote.

[Jj15]

The reboot worked thank you!

but my texts are showing up on others phone as coming from my email. Is there something I need change still? 

[Jj15]

I will try that thank you very much

[will13am]

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@Jj15 wrote:

Yes it’s a swap. Lost mine and now put in the new one. I did use the method you showed and it recognized it as saved with the new SIM card number on my profile but I still don’t have service. Is there a waiting period?

thanks

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@Jj15 , the SIM change takes effect immediately.  You should be able to do this in the app or on a desktop browser (use incognito mode).  

[Handy1]

@Jj15  Reboot the phone , if you have any other issues contact support 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[Jj15]

Yes it’s a swap. Lost mine and now put in the new one. I did use the method you showed and it recognized it as saved with the new SIM card number on my profile but I still don’t have service. Is there a waiting period?

thanks

[Handy1]

@Jj15  Are you trying to activate or just do a SIM card swap from lost missing / damaged SIM card . If SIM card replacement you don’t activate it . otherwise you should be able to activate on the app 

SIM  SWAPPING  profile tabs