Need help to lock SIM CARD
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04-29-2024 09:43 PM
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04-29-2024 09:56 PM
what was the exact error message? Depends on the message, you have to ask the PUK code from different places
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)
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04-29-2024 09:54 PM
Are you saying your card has be locked. Or that you want to lock it? If so why?
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04-29-2024 09:48 PM
@LadyE what was the exact error ?
See link below to see which applies to you.