How to Cancel pending add on

[Midnight-sun]

Hey!

So my grandma who doesn’t speak good English typed YES to the 15 Gb data add on text offer. She thought she was accepting the holiday bonus international minutes. It’s set to start on the next renewal date. How do we go about cancelling this so that she does not get billed?

Thanks I’m advance !! 

[computergeek541]

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@Chrissyrioux12 wrote:

Just change the plan in her account back to her original plan 

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This isn't a matter of changing back to the original plan. The plan hasn't yet changed.

[Chrissyrioux12]

Just change the plan in her account back to her original plan 

[computergeek541]

@BKNS27 

In this situation, there notmally isn"t any reason to contact a CSA. Scheduled plan changes can be removed from Self Serve by the customer.

[dust2dust · Accepted solution]

Did you login to the account to verify that the plan change was set up? I answered yes the other day but the plan change didn't show in the account. Still doesn't.

[BKNS27]

@Midnight-sun 

Just contact a CS_Agent and explain that it was a mistake. Type in Create a Ticket on SIMon Chatbot bottom of page or private message on the envelope icon above.