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How's public mobiles customer service?

Great Neighbour / Super Voisin

I purchased an account online. I was told delivery was Friday of the SIM card. It never came. I have a flight tomorrow and won't be coming back to Winnipeg! I reach out to ridiculous customer service options (chat or submit ticket). Can't submit ticket because my account number Is *************1234. So I go to only other option! CS_agent. And what does he tell me? Go to a Telus store and buy a SIM card again, then message them back for reimbursement??? What the hell happened to Canada's best network?? What happens when I can't afford a SIM card? My fault Telus???


Good Citizen / Bon Citoyen

Sometimes it is indeed slow and inefficient in responding, and that's disappointing. For those people a provider with phone service might be the best choice.

However sometimes agent get to know your case well and can give you very detailed responses.

So overall it's a mixed bag.


You need the PM app to activate your SIM but if your phone account is not a Canadian account. It might not download the app.

Just go to a Telus/Koodo store and pickup a SIM if you are in a rush.

If you ordered a SIM from PM, it might take up to 3 weeks to arrive.

@albsure  maybe contact support again and see if they can send send you eSIM QR code then . If you have account number already maybe it’s in a email . I’m not so familiar with purchasing plans before having a SIM card in hand . I always activate and create  account once I have the sim  in hand 

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Great Neighbour / Super Voisin

I don't have my account number, how would I activate?

Mayor / Maire

@albsure  If your phone supports eSIM there free right now to activate on . Just download during activation 

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