How long does it usually take to get support? I've been waiting for a couple hours and asked twice

[Marbz13]

I cannot activate the esim.  There is now no sim what so ever on my iPhone 13.  The QR code just gives an error "Unable to active esim You can try again, or contact your carrier for assistance".  Seems this carrier is not answering though.  Can I just go to another carrier at this point??

[BKNS27]

@Marbz13 

That is good. I find SIM are more flexible than eSIM when you are switching from phone to phone by popping the SIM to the other phone.

[Marbz13]

It is not a US phone and it is compatible with eSIM.  It also has a sim tray

[BKNS27]

@Marbz13 

As I noted, you have the American iPhone 14. Did you tell the agent that it is an American version. They are assuming you have a Canadian version.

[Marbz13]

Yeah, I finally got one response in 24 hours that said I should go buy a physical sim because my iPhone 14 is 'probably' not compatible to an esim.  What a joke this is.  

[Jess31]

I usually do not get a reply until the next day.

I assume they are in a different time zone? But it is not a live chat, you are basically sending an email.

[BKNS27]

@Marbz13 

It sounds like you have the American iPhone 13. I have the Canadian iPhone 13 and 14 Pro Max and they both have a SIM tray. Even the new Canadian iPhone 15 have a SIM tray.

[computergeek541]

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@Chalupa_Batman wrote:

Hey @Marbz13 

Please note that the CS Agents are overseas and their business hours are now closed. Please check your mailbox in the top right corner first thing tomorrow morning for help.

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As the customer support agent hours cover the majority of times of day that most customers would be awake, I'm unsure of the relvance of the fact that customer support agents are possibly overseas.

[computergeek541]

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@Marbz13 wrote:

This not what is advertised.  "Our Customer Support Agents are available Monday to Sunday, 9 AM to 10 PM EST".  they are closed now I appears but not when I was asking for help. Fear I made a mistake going with this budget carrier

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Customer service is not provided in real time.  Unfortunately, you'll need to wait for a reply from a customer support agent.

[Marbz13]

This not what is advertised.  "Our Customer Support Agents are available Monday to Sunday, 9 AM to 10 PM EST".  they are closed now I appears but not when I was asking for help. Fear I made a mistake going with this budget carrier

[Chalupa_Batman]

Hey @Marbz13 

Please note that the CS Agents are overseas and their business hours are now closed. Please check your mailbox in the top right corner first thing tomorrow morning for help.

[Marbz13]

I have, twice now

[AnitaO]

You could try submitting a ticket through the ChatBot by saying "Agent Please"

That's what I did