How long does it take for moderators to reply?

[_parth23]

It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.

[BearFBI]

@loudphones Moderator response times have gotten way better over the years. I get responses in about 20-30 minutes.

[loudphones]

@dabr 

Well they responded pretty quick.

I am pretty happy they did!

😄 😄

[dabr]

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@loudphones wrote:

Yeah, I haven't been waiting long, but I'm worried it's going to be a long time after reading the comments.

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@loudphones   How long has it been since you messaged the moderators?  Usually it can take anywhere from 1-48 hours (most of the times under 2 hours) unless there is a backlog of issues because of a system glitch.  If it's been longer the couple of days, then submit another message. Keep checking your envelope icon, top right of your screen next to avatar, for a response.

You can also share what problem you are having and maybe someone on the community might be able to offer you suggestion before you get a response back from the moderators.

[loudphones]

Yeah, I haven't been waiting long, but I'm worried it's going to be a long time after reading the comments.

[dabr]

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@Savannahlavoie wrote:

It’s taking them way too long to reply to me and I have a trip to go on and would love to be able to use my cell phone? Is their technical issues ?

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If it's been over 48 hours since you first messaged them, then send another message.  Sometimes it can take a little too long unfortunately.

[Triguy]

It can take 48 - 72 hours depending on workload for them to respond.

[Savannahlavoie]

It’s taking them way too long to reply to me and I have a trip to go on and would love to be able to use my cell phone? Is their technical issues ?

[sheikhly2]

I did not get any respond from the Moderators - 3 days. I hope i will get a respond soon

[Good1]

Hopefully a moderator will look after you soon.

[mcali786]

Ha and I was thinking they'd reply soon, I've been waiting for over a day and still can't get incoming calls or text at all.

Actually call forwarding my # to FONGO so atleast I can get incoming calls in time being but I realize now how unreliable this service is you really rely on your phone for family/work/schedules etc.

I hope the Koodo offer comes again on my text so I switch over (atleast there's customer service there).

[pmuser1990]

"How long does it take for moderators to reply?" Till you change the cell phone service provider company.

[pmuser1990]

It takes forever. Mine is 3 days and no solution. Can't use the phone number.

[ronster]

I got a response and my wife's issue was resolved within 3 hours 2 days ago.

[Loriandbbb]

im waiting too. i got locked out of account but i need in to change my plan by tomorrow

[pmuser1990]

How long does it take? Never

[pmuser1990]

I personally lost hope from them. I am switching. I would recommend to find another cell phone service provider if you can find for the same price.

[Dunkman]

@_parth23

I had a relative simple request for moderator yeterday morning at 9 AM EST, got a response at 11 AM EST today.  Just over 24 hours...  

[popping]

@_parth23

It is hard to say how long to wait because the backlog created by the software upgrade over the weekend.

[cappaj · Accepted solution]

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@_parth23 wrote:

It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.

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I think the official response is within 48 hours. In normal times, usually a lot quicker than that. But there was a ton of new customers from this past weekend who needed help, along with a big technical issue in the last couple days, which means they've been extra busy lately. But you should hear from them soon!

[wmleung]

The mods are usually very good.  Depending on the day and time, usually within 30 minutes but upto 48 hours if I am not mistaken.

Good luck.