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How long does it take for moderators to reply?

_parth23
Great Citizen / Super Citoyen

It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.

20 REPLIES 20

BearFBI
Deputy Mayor / Adjoint au Maire

@loudphones Moderator response times have gotten way better over the years. I get responses in about 20-30 minutes.

loudphones
Great Neighbour / Super Voisin

@dabr 

 

Well they responded pretty quick.

I am pretty happy they did!

 

😄 😄


@loudphones wrote:

Yeah, I haven't been waiting long, but I'm worried it's going to be a long time after reading the comments.


@loudphones   How long has it been since you messaged the moderators?  Usually it can take anywhere from 1-48 hours (most of the times under 2 hours) unless there is a backlog of issues because of a system glitch.  If it's been longer the couple of days, then submit another message. Keep checking your envelope icon, top right of your screen next to avatar, for a response.

 

You can also share what problem you are having and maybe someone on the community might be able to offer you suggestion before you get a response back from the moderators.

loudphones
Great Neighbour / Super Voisin

Yeah, I haven't been waiting long, but I'm worried it's going to be a long time after reading the comments.


@Savannahlavoie wrote:

Smiley Sad It’s taking them way too long to reply to me and I have a trip to go on and would love to be able to use my cell phone? Is their technical issues ?


If it's been over 48 hours since you first messaged them, then send another message.  Sometimes it can take a little too long unfortunately.

It can take 48 - 72 hours depending on workload for them to respond.

Savannahlavoie
Good Citizen / Bon Citoyen

Smiley Sad It’s taking them way too long to reply to me and I have a trip to go on and would love to be able to use my cell phone? Is their technical issues ?

sheikhly2
Great Neighbour / Super Voisin

I did not get any respond from the Moderators - 3 days. I hope i will get a respond soon

Good1
Great Citizen / Super Citoyen

Hopefully a moderator will look after you soon.

mcali786
Good Citizen / Bon Citoyen

Ha and I was thinking they'd reply soon, I've been waiting for over a day and still can't get incoming calls or text at all.

 

Actually call forwarding my # to FONGO so atleast I can get incoming calls in time being but I realize now how unreliable this service is you really rely on your phone for family/work/schedules etc.

 

I hope the Koodo offer comes again on my text so I switch over (atleast there's customer service there).

pmuser1990
Good Citizen / Bon Citoyen
"How long does it take for moderators to reply?" Till you change the cell phone service provider company.

pmuser1990
Good Citizen / Bon Citoyen
It takes forever. Mine is 3 days and no solution. Can't use the phone number.

ronster
Great Citizen / Super Citoyen

I got a response and my wife's issue was resolved within 3 hours 2 days ago.

Loriandbbb
Good Citizen / Bon Citoyen
im waiting too. i got locked out of account but i need in to change my plan by tomorrow

pmuser1990
Good Citizen / Bon Citoyen
How long does it take? Never

pmuser1990
Good Citizen / Bon Citoyen
I personally lost hope from them. I am switching. I would recommend to find another cell phone service provider if you can find for the same price.

@_parth23

I had a relative simple request for moderator yeterday morning at 9 AM EST, got a response at 11 AM EST today.  Just over 24 hours...  

popping
Oracle
Oracle

@_parth23

It is hard to say how long to wait because the backlog created by the software upgrade over the weekend.

cappaj
Model Citizen / Citoyen Modèle

@_parth23 wrote:

It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.


I think the official response is within 48 hours. In normal times, usually a lot quicker than that. But there was a ton of new customers from this past weekend who needed help, along with a big technical issue in the last couple days, which means they've been extra busy lately. But you should hear from them soon!

wmleung
Good Citizen / Bon Citoyen

The mods are usually very good.  Depending on the day and time, usually within 30 minutes but upto 48 hours if I am not mistaken.

 

Good luck.