Yeah, I haven't been waiting long, but I'm worried it's going to be a long time after reading the comments.
@loudphones How long has it been since you messaged the moderators? Usually it can take anywhere from 1-48 hours (most of the times under 2 hours) unless there is a backlog of issues because of a system glitch. If it's been longer the couple of days, then submit another message. Keep checking your envelope icon, top right of your screen next to avatar, for a response.
You can also share what problem you are having and maybe someone on the community might be able to offer you suggestion before you get a response back from the moderators.
It’s taking them way too long to reply to me and I have a trip to go on and would love to be able to use my cell phone? Is their technical issues ?
If it's been over 48 hours since you first messaged them, then send another message. Sometimes it can take a little too long unfortunately.
Ha and I was thinking they'd reply soon, I've been waiting for over a day and still can't get incoming calls or text at all.
Actually call forwarding my # to FONGO so atleast I can get incoming calls in time being but I realize now how unreliable this service is you really rely on your phone for family/work/schedules etc.
I hope the Koodo offer comes again on my text so I switch over (atleast there's customer service there).
It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.
I think the official response is within 48 hours. In normal times, usually a lot quicker than that. But there was a ton of new customers from this past weekend who needed help, along with a big technical issue in the last couple days, which means they've been extra busy lately. But you should hear from them soon!