How long does it take a moderator to answer PM

[degeermichelle]

I sent a PM 3 days ago in response to a porting issue - still no response from a moderator. How long does it usually take ? This is terrible customer service in my opinion.

[Dstasko]

I received my second email today 4 hrs ago ... Just replied to their question ... hopefully I can have a resolution shortly.  

[RossN]

second third fourth how many you figure, this place is quickly becoming a joke if they are swamped they should put out a bulliton seems to be one thing this place is good at.

[RossN]

Just pathetic the service here sucks told my wife and son not to come to Public Mobile for their cell phone plan just to save a couple of bucks 

[Dstasko]

Welcome to my pain ... my original message was sent a week ago, I received a message from the Mod team 3 days later asking for additional info about my account. Since then nothing .... crickets ... 4 days and counting now ... total of 7 days. With no service, but my account paid. So I’m paying for a service but not being able to use it .... just unreal!! Oh and don’t send a second message because I was told that sending additional messages moves you back down to the bottom of the list ... 

[c70nut]

I find the response time isn't too bad, a couple business days average it seems.

[Jackhyf63]

response times can vary, but from what I've experienced it can take anywhere from 24 - 72 hours.   During the Christmas week everything getting slow!So I assume things are slowly getting back to normal for the moderators.  I

[RossN]

i woulud also like to know how long it takes to get some help around here I have been having issues with texting being overcharged since I have become a member in Dec. still no help this is rediculous I will be looking for another carrier!

[donaldblair]

Good cx service is to advise customers of the reduced support time, *before* you take off for the holidays - something that none of PM's customers knew. You can't run a mobile company with bulletin board moderators hiding in mommy's basement, while their very customers are hamstrung to do anything on their own, and without a God-fearing portal to do anything effectively - or anything at all, except give PM more money for hapless, half-assed self-service.

@CS_Agent - what the hell is going on? I realize this is more or less a wind-down pet project for Telus, but, seriously: get your goddamned act together. This is one of the many reasons why Mobilicity tanked. 

[ShawnC13]

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@degeermichelle wrote:

I sent a PM 3 days ago in response to a porting issue - still no response from a moderator. How long does it usually take ? This is terrible customer service in my opinion.

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Last we were told was that the response time was 48 hours.  With the holiday inbolved and either no mods working or a reduced team I would add another 24 hours to that total for the next couple of days anyway.

[mimmo]

Reply times should be currently 48-72 hours. If you have exceeded this time try sending a second message.

[Dchunk74]

I ported December 26th that was not sucessful and are still waiting to get it fixed.