I recently purchased two prepaid vouchers. a twenty dollar and a twenty five dollar one. total $45.00. I dialed *611 and followed the prompts to make a payment using my vouchers. they were accepted. I then tried to make a call and got a recording telling me that my account has been suspended and I had to make a payment to activate my plan. I made payment with prepaid vouchers. The first 3 months I became a public mobile customer. I made a payment with prepaid vouchers. But April and May. 2 months I was suppose to have payment come off my visa debit card but it was declined both months. im not sure why. I was notified that I had insufficient funds in my account. even though I had the funds. Either way. the month of May payment was not paid by visa/debit. I then purchased $45 dollars in prepaid vouchers. And as I said in the beginning I followed the *611 prompt I made a payment via vouchers in the amount of $20 & $25 dollars a total of $45 dollars but as I said I tried to make a phone call and could not the prepaid vouchers I submitted were accepted to my account but were not applied to reactivate my plan. when I called to find out my acct balance it says that I have $45 dollars in my account and that my payment will be due May !2022. I don't understand I made the payment the first week of May 2022 the 5th or 6th of May 2022. so I'm not sure what I have to do to activate my plan again. I also followed the prompts that said I could change auto pay off or on. Assuming I had auto pay active. I tried to turn it off but it says I have to enter my card # to have auto pay turned on ???? Unless its been turned off because my account is suspended??? I'm not really sure???? My account balance is $45.00 and I am worried because the vouchers / prepaid cards are only good for I believe 30 days. Could someone please help me out im not tech savvy at all. I need a phone desperately. I have been without one for over 2 months now and just had a virus taken off my phone and had it wiped clean. I just want to be able to make phone calls and use the data I have purchased. I need my phone I am a grandmother I have a twin sister that resides with me and has seizures I also do not have a vehicle so I really need a phone for emergencies and to communicate with the world.
Thank you very much taking the time to read my question. If I can get some advice as to how I can get the suspension off my account and how I can apply the $45.oo I put on my account via prepaid voucher.
Thankyou xxxxxxxxxxxxxxxxxxxx
Windsor Ontario Canada
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