Stolen Phone, 2FA on recovery email address

[michaelcoquet]

Hi, I have a big problem here. My phone was stolen and the email address that is linked to my public mobile account is locked with 2FA to my stolen phone and I can't remember my public mobile password so I have no way to access my account or any of my accounts even my bank account. Please help what can I do to get my phone number back?

[hTideGnow]

HI @michaelcoquet   PM CS agent can help you to reset the password to login

Remember to ask them how they will proceed with a SIM card change, maybe they can override the 2FA process as you don't have the phone and you don't have the access to your email account at the moment.  Make sure you ask 

[RossN]

@michaelcoquet  ok good luck I hope things work out 

[michaelcoquet]

Thank you I couldn't figure out how to open a ticket with the chatbot

[RossN · Accepted solution]

@michaelcoquet 

hi if you can't get into your account

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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