How do i get into my account without access to the email linked to it

[Morgs1]

Credit card linked to the account was cancelled, tried to sign in to change the credit cards but apparently the account is not linked to my normal email and i dont have any other emails, the sign in option for “forgot email” send a link to this mysterious other email so i don’t really know what to do here. 

[Morgs1]

opened a ticket, thank you

[hTideGnow · Accepted solution]

HI @Morgs1  then you need the help from support agent.  While you can still submit ticket by chatbot, it is probably less confusing to doit by direct message here:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Yummy]

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@Morgs1 wrote:

i can receive the first verification, by phone number. then the second one is sent to the email linked to the account, which i don’t have access too

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Open a ticket to update your email then proceed with your task.

[Morgs1]

i can receive the first verification, by phone number. then the second one is sent to the email linked to the account, which i don’t have access too

[hTideGnow]

HI@Morgs1 

so, you cannot receive the 2FA via text or email? if not, then only support agent can help, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437