How do I switch from a sim

[Badly66]

How do I switch from a SIM card to a eSIM on a pixel 4 

[hTideGnow]

hi @Badly66 then just submit ticket with CS agent by direct message 

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Badly66]

Can’t login in forgot email and credit card 

[will13am]

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@hTideGnow wrote:

HI @will13am 

so, it is free to get a new esim now?  According to the link you sent, it said "When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. "

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I can't confirm this with personal experience but if the help article says so, it must be so.  If not, there is a dispute mechanism in place to make it so.  

[hTideGnow]

HI @will13am 

so, it is free to get a new esim now?  According to the link you sent, it said "When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. "

[will13am]

@Badly66 , this help article explained how to switch from p-SIM to e-SIM.

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

[hairbag1]

@Badly66 

just download the free PM app, log in to your PM account and buy the esim. Make sure you're aware that esim is only used 1 time. If you change phones...you need a new esim whereas hard sim can just be re-used.

sp