How do I stop Public Mobile from sending me SPAM

[samiam123]

I do not want any SMS messages from them.  I blocked the number that sends me the monthly billing notice.  Now I just got some SPAM about some free offer.  I don't care if it's free data and still want it blocked.  The problem is the numbers I block keep changing so that is only a temporary solution.

It's only limited time free data anyways which I won't use.  So I especially don't care.

[pkaraa]

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@samiam123 wrote:

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@Anonymous wrote:

I called it day 1 A complaint about free stuff.

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My complaint has absolutely nothing to do with the content.  I don't care if it's free stuff or not.  I don't want any SMS messages from Public Mobile.  They can send me an email if it's something important.

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They did sent an email about this promotion clearly stating that you ll be receiving a text which needs to be replied to get the promo.

What are you trying to tell here is you dont care about 500 international minutes and 2GB or data which dont expire until it run out is not needed. Ignore/delete that text as you were ignoring previous spam texts. Simple. 

[softech]

I don't need to stop the PM text and I don't think people should do it

But after talking to OP , I am as upset as OP that he cannot stop it. He is the customer and he has a say to get it or not.

OP had couple threads to try to stop these "spams".  So, we are all trying hard to help and offering ways.    This is the idea to the Community, find ways to solve the problem

[walker1]

@softech 

You are really too much.  Give it a rest and move on.  The OP picked the solution for their own reasons. Why question it? At least give them a chance to try it first. I think that's fair 😁.  No....

Geez..,

[softech]

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@samiam123 wrote:

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Do you not think I have tried to stop them from sending me SMS messages?  Nothing has worked.  I have tried them all many times.  I would not be here asking on the community forum if I could actually contact someone in support and get them to stop sending me messages.

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People have success adding the short code to ignore/block  list on the phone

Also, like the Accepted Solution, you picked, Reply STOP to it (if that does not work, then that solution should not be accepted then)

[samiam123]

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@softech wrote:

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@samiam123 wrote:

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@Anonymous wrote:

I called it day 1 A complaint about free stuff.

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My complaint has absolutely nothing to do with the content.  I don't care if it's free stuff or not.  I don't want any SMS messages from Public Mobile.  They can send me an email if it's something important.

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They did send you and email and explained the promotion.  And with this promotion, they have designed this offer  to use SMS to opt in.  So, the system has no choice but to SMS you.   

Of course , using SMS is not the mean you like.  I encourage you to open a ticket with PM and request them to use Email for opt in promotion like this in the future

For now, a quick way is to just delete the SMS.  

A longer way is to add the short code to the ignore list.

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Do you not think I have tried to stop them from sending me SMS messages?  Nothing has worked.  I have tried them all many times.  I would not be here asking on the community forum if I could actually contact someone in support and get them to stop sending me messages.

[Anonymous]

 @samiam123 : Then you'll complain that you get email spam.

Just delete stuff that you get that you don't care about. Easy. You've gone to more effort posting here complaining than you would have just deleting.

[softech]

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@samiam123 wrote:

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@Anonymous wrote:

I called it day 1 A complaint about free stuff.

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My complaint has absolutely nothing to do with the content.  I don't care if it's free stuff or not.  I don't want any SMS messages from Public Mobile.  They can send me an email if it's something important.

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They did send you and email and explained the promotion.  And with this promotion, they have designed this offer  to use SMS to opt in.  So, the system has no choice but to SMS you.   

Of course , using SMS is not the mean you like.  I encourage you to open a ticket with PM and request them to use Email for opt in promotion like this in the future

For now, a quick way is to just delete the SMS.  

A longer way is to add the short code to the ignore list.

[samiam123]

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@Anonymous wrote:

I called it day 1 A complaint about free stuff.

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My complaint has absolutely nothing to do with the content.  I don't care if it's free stuff or not.  I don't want any SMS messages from Public Mobile.  They can send me an email if it's something important.

[softech]

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@walker1 wrote:

@softech  I didn't tag you. So don't know what you're on about 🙂

Good luck and Enjoy your Beautiful Service....

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@walker1 

I tagged you, because you have been a great fellow that I respect.  You have been striving for accuracy and this is what needs in this Community

[CountyDownIeUk]

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@samiam123 wrote:

I do not want any SMS messages from them.  I blocked the number that sends me the monthly billing notice.  Now I just got some SPAM about some free offer.  I don't care if it's free data and still want it blocked.  The problem is the numbers I block keep changing so that is only a temporary solution.

It's only limited time free data anyways which I won't use.  So I especially don't care.

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Wow A T T I T U D E ! I think you have misinterpreted the offer. 

Every one has their reasons. 

But just to clarify. 

PM has a number of “text from” numbers based on the message type. They are not changing them on you, like spam spoofed number phone calls. 

The add add ons they are giving you ARE NOT time limited. Like any other add on, they roll over month to month until all used. They are great for full coverage calling and some back up of data to cover you till your next cycle starts. 

PM has also emailed in advance, with an explanation of the offer. They are doing there best to make sure everyone receives and is not missed. That is why PM is so great to deal with. 

[softech]

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@samiam123 wrote:

If the end user (me) thinks it's SPAM then it is SPAM.  So yes, the free offer is SPAM.

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@samiam123  of course, it is a personal choice and definition

Then I would delete the "spam" and not respond.  Personal choice, highly respect

[Anonymous]

I called it day 1 A complaint about free stuff.

[Anonymous]

@samiam123 

sound you don't like anything from that company to send to you and there is no option for that but you can try to Contact Customer Support Agent by CS_Agent,

Spoiler

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

for existing customer; how redeem holiday gifts,

1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts. 
2. To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account. 
3. visit here link maybe you like to reply YES to you getting the gifts,
4. also if you reply STOP is will still coming.

[walker1]

@softech  I didn't tag you. So don't know what you're on about 🙂

Good luck and Enjoy your Beautiful Service....

[samiam123]

If the end user (me) thinks it's SPAM then it is SPAM.  So yes, the free offer is SPAM.

[softech]

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@walker1 wrote:

The OP still doesn't want it spam or not. 

Just reply to the text with STOP, sometimes that works to stop future texts from that same number.

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@walker1  of course it is a personal choice.   

but I am also telling OP that the text is not "some SPAM about some free offer". 

like your reply to my other post,  I don't like info that  " isn't totally correct."

[walker1 · Accepted solution]

The OP still doesn't want it spam or not. 

Just reply to the text with STOP, sometimes that works to stop future texts from that same number. @samiam123 

[softech]

@samiam123   the free offer might not be spam

PM is giving out Christmas bonus to EVERY customer.  Check the message again!! it is real.. NOT spam!!

More is Merrier is back! - Community (publicmobile.ca)

You are lucky you got the text early.. Many are still waiting.

And trust me, while the monthly text seems to be repetitive.. and annoying sometimes but I do not suggest you from blocking it.  Some of those text are useful.  If Autopay ever failed your your account suspended for non-payment, this could be an useful text

and in this case, this is a real FREE offer ..