Showing results for 
Search instead for 
Did you mean: 

How do I retrieve my old number?

Great Neighbour / Super Voisin

Mayor / Maire

I am assuming you have resolved this on your own as we haven't heard back? If not feel free to give us more details so we can point you in the right direction

Mayor / Maire

HI @DianaLL69   How old is the number?


depends what happened


if the account was simply suspended and less than 90 days, you can login to My Account and reactivate it by paying.


if the account was suspended for over 90 days, the account would have been closed, the number would be gone.  You probably won't get the exact number back. 


Give us more information 


@DianaLL69, we need to know a bit more.  Do you mean from a previous provider or did you let your account expire here?


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Mayor / Maire

If you lost your number due to account suspension for longer than 90 days, you cannot retrieve your old number.

If you were PM customer then ported PM number out and now wand to get back to PM, just open new PM account and port your number.