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How do I renew my plan early?

PublicM0bileSux
Good Citizen / Bon Citoyen

I want to renew my plan - I ran out of data.

1 ACCEPTED SOLUTION

Accepted Solutions

hTideGnow
Mayor / Maire

HI @PublicM0bileSux   Only PM CS agent and renew your plan early

 

Load enough fund  first onto your account and open ticket with CS agent.   

 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

View solution in original post

18 REPLIES 18

Timer
Great Citizen / Super Citoyen

@PublicM0bileSux 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go Add-ons buy it  data 

PublicM0bileSux
Good Citizen / Bon Citoyen

I can log in, but the data is a scam - $15 for a gig? My god, I'd rather get raped in prison. I need to renew my plan early.

Timer
Great Citizen / Super Citoyen

@PublicM0bileSux 

for renew your plan early contact support team by private message CS_Agent  to they do it.

PublicM0bileSux
Good Citizen / Bon Citoyen

Thank you.

hTideGnow
Mayor / Maire

HI @PublicM0bileSux   Only PM CS agent and renew your plan early

 

Load enough fund  first onto your account and open ticket with CS agent.   

 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 


@PublicM0bileSux wrote:

I can log in, but the data is a scam - $15 for a gig?


Data add-ons used to be $30 per GB here.

Data add-ons cost half as much at Lucky, $15 per 2GB.

Data add-ons still cost far, far less than the overage rates charged by any other provider. These usually start around $5 per MB. Another way to say this is $5000 per GB. On your credit card. Heavy data addicts beware.

 

You can "Change plan at next renewal" or "Change plan immediately" in Self-Serve.

A bit wasteful to halt a pre-paid plan but it will immediately start a new pre-paid cycle with full data provision. There's no other costs attached to this, there's no pro-rated refunds for unused service, although the days of interrupted billing cycle won't be counted towards Rewards/Points.

Hi @PublicM0bileSux 

 

just to add to @Korth 's comment about Change plan.  You can only change plan to a different plan from you current have.  But if you want to keep the current plan and renew early, going with CS agent for help is the only way

 

PublicM0bileSux
Good Citizen / Bon Citoyen

Those prices probably look good to people who have only ever owned cell phones in Canada. When you've lived around the world, those prices are rape. Canada ranks very poorly: https://nationalpost.com/news/canada/canadas-wireless-costs-continue-to-be-the-highest-or-among-the-...

 

As Telus rakes in the profits at our expense: https://www.globenewswire.com/news-release/2022/08/05/2493089/0/en/TELUS-reports-excellent-operation...

 

Anyone defending this has Stockholm Syndrome. The so-called cheap rates offered by Public Mobile are rape of the common man, and in this time of economic disparity it's ridiculous to defend it.

Hi @PublicM0bileSux   Canada is like that, we are always top 3 in the world, in terms of how expensive cell service is

 

With PM, or with any other provider (unless you have those unlimited data plan but speed down to 512kbps for overage), the idea is choose the plan with the data you need.  If you ever need to pay extra, that are $$$$.  But luckily in your case, you can choose to renew earlier or change to a new plan now to start a new cycle