How do I reinitiate a transfer request from PM to my old carrier?

[wkowalski]

We were with Virgin and did the port request yesterday. The new sim card is in the phone and texting is working, as are outgoing calls. But incoming calls still go straight to Virgin voicemail. Virgin tech told me I hadn't responded to their text confirmation in time (even though I responded well within the window) and needed to reinitiate the request so that I got another text to which I could respond. How do I do this? 

[LurganIeUk]

Put the Virgin SIM card back into phone. And check your texts.

[BKNS27]

@wkowalski 

If you didn’t confirm that you are porting over from Virgin Mobility with the old Virgin SIM in the phone and activated the PM SIM.

You will need to contact the PM moderator by the SIMon Chat bubble then ask to contact the moderator.

[Triguy]

If you have already activated your Public Mobile service, you'll need to proceed to https://publicmobile.ca.ada.support/chat and then type "port request'.

[Spudster · Accepted solution]

@wkowalski 

Call the porting helpline at 1x for porting related problems.  It's not available for any other account related inquiries. 

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Alternatively, you can open a ticket for assistance here and type "port request"