How do I get my account # when I can't log into my account

[Laura37]

See above

[HALIMACS]

@Laura37 

Tap “didn’t get the code?”

Then you’ll be given an option of getting the code to the registered email you signed up with.

[Laura37]

This would be correct. I changed my ph # last month and I cannot receive incoming texts. I can't even log into my account because it wants to send security code to old number. Been dealing with this since I found out yesterday. Ready to say goodbye. This is a network issue not my phone. Been to two phone stores and both agree.

[HALIMACS]

First things first @Laura37 , hopefully you STILL HAVE active service with Public Mobile if you are trying to move providers.

Do you?

If you don't, you won't be able to port your number to another provider unless the PM account is active.

If it is - then both the above replies by @computergeek541 & @Chalupa_Batman contain the options to proceed or otherwise recover your account access to get that number.

[Chalupa_Batman]

Hello @Laura37 

Have you tried clicking on Forgot Email or Forgot Password?

If you need it to be reset, please contact a CS Agent here.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

The usual reason for needing the account number is for porting your phone number out to another carrier.  Is that the case?  When performing a number port, the IMEI can be used instead of the account number.  As for Public Mobile's account number, an e-mail was sent at the time of activation that contains the account number.