How do I get access to my account without a phone to send the verification code to? phone stolen

[hTideGnow]

hi @healey_5 receiving the code via email should always be an option.   Do you see that there?  if you have no access to the email, then open ly PM agent can help  And best to ask them to suspend the account as well until you got a new PM sim card and a replacement phone

[Handy1]

@healey_5  Should be option to have it sent to email also … but you can ask support to assist in regaining access to your account also 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[esjliv]

@healey_5 - is your account status Active? Use the email option.

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP