How do I create a ticket

[Jamaika]

I need to create a ticket.  I'm having trouble setting up and getting my old phone number back...accidentally accepted a new one.

[Jamaika]

okay, thanks.

[Handy1]

@Jamaika  Yes usually in 1-2 hours sometimes longer 

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

probably an hour or two.  Would be quicker if you use Chatbot ticket

[Jamaika]

Thanks.  I've sent a private message...any ideas on how long the response time might be?

[Handy1]

@Jamaika  Here’s how 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[slusagm]

Two ways, try both:

1. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       
2. or message them using this link:
   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437