Problem transferring number from VOIP.ms

[LindsayT]

Hi, I moved back to Canada and had my original number ported with VOIP.ms.  I activated with Public Mobile, but my number still isnt fully ported over.  when I dial, or someone dials me, i have the number and data.  I can send texts, however, received texts are still going back to VOIP.ms.  Seems like the number isn't fully ported?

Help please @CS_Agent 

[slusagm]

porting from VoIP take as many as a week.  How long you waited?

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote