Problem transferring number from VOIP.ms

[LindsayT]

Hi, I moved back to Canada and had my original number ported with VOIP.ms.  I activated with Public Mobile, but my number still isnt fully ported over.  when I dial, or someone dials me, i have the number and data.  I can send texts, however, received texts are still going back to VOIP.ms.  Seems like the number isn't fully ported?

Help please @CS_Agent 

[slusagm]

porting from VoIP take as many as a week.  How long you waited?

There is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to open a ticket with  Public Mobile.  Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )