01-13-2024 03:28 PM
I am having an awful time trying to cancel my subscription. Can someone please tell me how to do this?
01-13-2024 04:06 PM
Keep in mind that you don’t get your pre-paid fees refunded!
01-13-2024 03:37 PM
@AllieDevries wrote:I am having an awful time trying to cancel my subscription. Can someone please tell me how to do this?
To cancel your service, you would only need to stop paying. Please go into your Self Serve account and disable your autopay setting (called "subscription" in the payment section). After 90 days of suspension, your Public Mobile account will automatically be closed.
01-13-2024 03:36 PM
@AllieDevries 1 you can port number out
2 you can turn off auto subscribe
Turn auto subscribe off/on
3 you can get support to remove credit card info right away
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-13-2024 03:36 PM
To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number
Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed
To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following: