How do I activate my replacement SIM card?!? The website and app are both not working!

[thunderseed]

When I go to the activate link, it stupidly sends me to the app. So I went through the ordeal of signing up for the app. No activate option on the app! Still, every time I go to that link it sends me to the app download page even though I’ve downloaded it already. Then I press open and it leaves me on the homepage, and I don’t see any links there to activate my SIM card. 
 
So then I went online, and the website link is literally just not working!!!!! 

[thunderseed]

Yeah I’m on my phone 

[softech]

@thunderseed   👍

curious, did you use a desktop/laptop or a phone browser to access My Account?  

The Change Sim used to have problem if used on phone browser, just want to see if PM fixes it

[thunderseed]

Thank you for the help 🙏 This worked 😄

[softech]

@thunderseed  the sim card section on your profile page

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

as to the new sim crd number, it's on your card itself

[thunderseed]

Oh thank you, where do I find the SIM card number?

[Handy1]

@thunderseed  If you can’t sign in you will need supports help to sim swap the number for you 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[hTideGnow]

HI @thunderseed   

Please login to My Account, Profile and update the sim card there

[softech · Accepted solution]

@thunderseed   you don't "activate" your replacement sim card

Instead you change sim card

You login to My Acocunt, go to Profile page , there is a sim card number there, click the Pencil to the right of it to "edit" and update the new sim card number