How do I activate my free 2gb holiday promo?

[Davidpublicmobi]

I responded YES to the text message and it said it was added to my account, but when I check its not there. 

[esjliv]

@Davidpublicmobi - when logged into your My Account, looking at your addons section, click the circle refreshing button. That should help populate/update those freebies to your account and make them visible.

[Yummy]

It had to be YES2 not yes. But you can contact agent to add it manually.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Davidpublicmobi]

Thank you

[walker1]

@Davidpublicmobi 

To get the gift you have to reply YES2 to 4911

To see the gifts.

Login to your account using a browser in incognito or private mode first.

Then do a refresh of the overview page.

[softech · Accepted solution]

@Davidpublicmobi  did you reply YES2?

you don't have to do anything else to activate

Try to login to MY Account using Incognito mode to get the latest/correct info

If you still don't see the bonus there, then you will need to open ticket with PM Support using Chatbot:

Just open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there