How can i Change my email address and username on the account

[lijojoseph]

Dear Team,

Can you please advise how to change the username and email associated with the account. I have checked under my profile, there is no option to change username or email.

Thanks and Regards

Lijo

[Anonymous]

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@shorty1 wrote:

you can go in my setting and change it there...its on the top at your right

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 @shorty1 

That would be correct for the Community account. The interpretation of the question is about the self-serve account. And it was marked as the solution.

[shorty1]

you can go in my setting and change it there...its on the top at your right

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[gblackma · Accepted solution]

@lijojoseph contact the moderators, give them the email address that you would like to associate with your self service and ask them to change it for you. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.