Community

derek999 · ‎12-26-2023

I have tried everything to contact a human agent but nothing works. Your chatbot is, as always, useless and obstructive. Multiple attempts to reach a CS_Agent gives me nothing but a 404 error.

Koala_on_tree · ‎12-26-2023

Public mobile is self and community service

softech · ‎12-26-2023

@derek999

add to @CS_Agent post, please DO NOT reply here on the community. Instead, please provide the info by direct message @CS_Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

hTideGnow · ‎12-26-2023

hi @derek999

still worth to check her sim card in your phone.

and check your wife's My Account, check if account is active

derek999 · ‎12-26-2023

My wife has had her phone for years. Until this morning it worked fine. There is not a SIM card problem and there is not a phone problem. There is a Public Mobile problem!

hTideGnow · ‎12-26-2023

hi @derek999 is your wife account a new activation? Test her sim in your phone

BKNS27 · ‎12-26-2023

@derek999

Dial 611 or 1-855-4PUBLIC to check on the status of her account to see if it is Subscribed.

If not then she needs to make a payment to continue service.

softech · ‎12-26-2023

@derek999 did you try putting your sim in your Wife's phone??

and is that phone new that you just got it?? if it 8sbfrom private sell from marketplace, check if the phone is clean:

https://www.devicecheck.ca/check-status-device-canada/

Chalupa_Batman · ‎12-26-2023

OK. Let's start with a few tests. Have you tried her SIM card in your phone? If not, take out her SIM card, shut down your phone, insert and reboot. See if you get life.

derek999 · ‎12-26-2023

The current issue is that my wife's I-Phone says No Service. Mine has the usual bars and Public Mobile. We have compared settings and can not find a discrepancy.