How can I contact a representent

[Winsdy]

How can I contact a representent

[BillyTran]

Hi Winsdy,

In short, you can't. Public mobile is a self-serve mobility company that only has an online self-serve hub that you can do most things with. 

That being said, there are no physical employees that are able to help, and even if you were to contact the umbrella company that owns Public Mobile (Telus), they wouldn't be able to serve you as they have no access to your information or accounts. 

I hope that helps and I'm sorry to hear you need a client representative to help you.

Have a successful day.

[BKNS27]

@Winsdy 

Most common issues can be fixed by members to help you troubleshoot your problem. So what is your issue?

[slusagm]

To contact support, just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Winsdy 

mind to share your question?  

or you can contact support by submitting a ticket

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437