How can I cancel the service when my simcard is outside Canada ?

[Chuong1]

Thanks for the response.

I accessed the account on the Public Mobile app, but it sent the code to the phone no (the sim card is outside Canada ) to grant full access to the account. Of course, I could not receive the code as the simcard is outside Canada. Do we have any other solution ?

[hTideGnow]

hi @Chuong1 you can still try to login and choose email to receive 2FA.  click Didn't receive code or Resend code and Send email.  After you logged in, go to Payment -> Manage Subscription and then disable Subscribed 

if you still cannot login, ask support agent to remove the credit card.  Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[tonisage]

Using your app,

Click Subcription -> Manage Subcription -> Subcription Renewal (Active) -> Unsubcribe.

Remember your number will not be available after 90 days if you don't resubscribe