Hot to change my plan

[Johan1986]

How to change my plan

[esjliv · Accepted solution]

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@Johan1986 wrote:

How to change my plan

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HEllo @Johan1986 ,

You can change your plan in your Self Serve account.

If you have not registered for a Self Serve account yet, you can do that here: https://selfserve.publicmobile.ca/self-registration/

Then go to the "Change Plan" button.

It is recommended to change your plan On Next Renewal so you do not lose out on the funds already paid on your current cycle (as that is not prorated).

Or, you can change Plan Now, if you do need it sooner rather than later.

[darlicious]

@Johan1986 

First cool off ..... maybe a frozen slushy drink🍹 so you are not overheated once you are ready to change your plan.😃 You have two options....change now or on next renewal. The latter is recommended unless you are desperate for data because there are no refunds or prorating at PM.

Before making a change in your account it is best to clear your browser, reboot your device, use secret/incognito mode with chrome, firefox or safari as these work best.

Go to change my plan. Scroll down and choose the plan you want. Then schedule your change plan on next renewal. If you are upgrading its recommended to add a manual payment a day or two before renewal because upgrades can trigger an autopay failure. You can cancel the change anytime up until renewal at 11:59:59 pm eastern. Rewards are applied per usual on renewal.*

If you want to change your plan now, choose your plan, scroll down if you have enough funds in your balance to cover the new plan amount choosing change immediately will be instant. A new 30 day cycle starts and you will recieve your rewards on your next renewal.*

If you do not have available funds in your balance choosing change immediately will direct you to the the payment page and once you manually top up and submit and confirm your payment your new plan will start with a new 30 day cycle. Rewards will apply on next renewal.*

If you want to renew the same plan early you must add the funds to your balance to cover the early renewal and then contact customer support and a CSA will renew your plan early for you. Rewards are applied on next renewal.

*Note: if you have any promotional discounts or add ons you will lose them if they are monthly renewable promotions.(99% bad result)  If they are promotional one time add ons you will likely keep them but this is YMMV and terms and conditions usually state you will lose them if you change rate plans. We can offer our personal results if you tell us your promotions...... (which are 99% good.) Add on gifts and random promo gifts from pm and rewards you keep regardless.

[Anonymous]

@Johan1986 

i suggest you if you stuck with your Change Your Plan online,

can try it for a different Browser
and do clear cache and cookies for any Browser,

and use a Browser from your computer,

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

 microsoft edge how to update your browser visit Here 

and Restart your computer, is will help.

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,

you can Change Your Plan online,

When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.

Changing your plan on the next plan renewal date 

We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:

• If you choose to change your plan on your next plan renewal date, the amount owed will be automatically updated.
• If you have AutoPay set up, the amount of your new plan will be charged on your payment due date.
• You can cancel a future-dated plan change at any time by clicking on the ‘Plans and Add-Ons’ tab and selecting ‘Cancel Order’.
• Any earned Rewards will be applied on your next renewal after the plan change.

Changing your plan immediately

You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:

• There must be enough funds in your account to cover the full amount of the new plan.
• A new payment cycle starts when you activate your new plan.
• Your plan will not be prorated, which means that any days remaining in your current payment
• Any earned Rewards will be applied on your next renewal after the plan change.
• If your account is suspended – changing your plan is a 2-step process, so be sure to complete both steps or you may be left with partial or no service. Step 1 initiates the change, and step 2 reactivates your account via making a payment (if necessary).
  1. Make sure to review your details carefully before changing your plan - Once you click “Yes, change my plan”, all features from your current plan will be lost and the plan change will be completed, even if you do not make a payment in the second step.
  2. Top up your account with sufficient funds to reactivate your service - Since we are a prepaid service, you need to have the funds available for the plan change to fully take effect. If you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service. We have introduced several warnings to ensure you don’t leave the page without topping up, but figured we should mention it here as well. Note: If you have sufficient funds to cover your new plan,you won’t be taken to the payment menu.

What will happen if my payment wasn’t completed?

In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click  here.