12-01-2021 10:34 AM - edited 01-04-2022 05:05 AM
Apparently, I was sent a text to opt in for the giveaways.
All I had to do is say yes.
I thought the text was telling me rewards applied, as yesterday was my due date.
With hopes I read it correct and there will be another on its way.
If it is true that I deleted the offer, is there a way to opt in alternatively?
Last year I recall going to the site and finding the offers. So far, I do not see that option.
Hoping, I am not out of luck.
Thanks for your assistance.
Derek
Solved! Go to Solution.
12-03-2021 10:37 AM
thanks to everyone for the info, it seems I am not alone 🙂
12-02-2021 02:49 PM - edited 12-02-2021 02:50 PM
for existing customer; how redeem holiday gifts,
not a customer yet visit here link
by public mobile manager say
If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.
Re: More is Merrier is back! Community (publicmobile.ca)
for now you have to be patience and check it out your SMS and if see 491-1
Reply YES
if don't receive until mid-December then you need to Contact Customer Support Agent by CS_Agent,
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck...
12-02-2021 02:30 PM
@Kered13 wrote:Apparently, I was sent a text to opt in for the giveaways.
All I had to do is say yes.
I thought the text was telling me rewards applied, as yesterday was my due date.
With hopes I read it correct and there will be another on its way.
If it is true that I deleted the offer, is there a way to opt in alternatively?
Last year I recall going to the site and finding the offers. So far, I do not see that option.
Hoping, I am not out of luck.
Thanks for your assistance.
Derek
Send a text message saying "YES" to 4911.
If you received the message earlier, this doing this will add the two add-ons to your account.
If you haven't yet received the text message about this offer, you'll receive a reply back that you're not eligible for the offer.
12-02-2021 12:33 PM
12-02-2021 07:45 AM
Since they are working their way from most recent activations back once you report that you have recieved the text it will give anyone who activated before you in spring/summer 2020 that they will be the next to start receiving the text from 4911.
12-02-2021 07:15 AM
Thanks for all the guidance. As always - very much support, very delighted🤗.
Appears that I may have not received the offer yet as many of you have pointed out.
I will wait a bit and be patient. If that does not work, I will work on some of the great advice given.
If none of this works, I'll be back.
thank YOU
12-01-2021 08:56 PM
@olav1 no rush.. i don't get mine yet.. waiting PATIENTLY myself too.lol
12-01-2021 08:54 PM
that might be the issue, I have not received the offer as of yet !
12-01-2021 08:53 PM - edited 12-01-2021 08:55 PM
@olav1 You got a text from PM yet and you replied? or you just send to the short code without getting the SMS first?
Look like they are doing in stages, they will flag the accounts in an orderly fashion, then text you and you reply. You cannot just send YES first
12-01-2021 08:52 PM
12-01-2021 08:50 PM
12-01-2021 08:48 PM
i just sent the yes to the short code 4911 and it returned a message that i was not eligible ???
12-01-2021 03:50 PM
12-01-2021 11:12 AM
That text was received from 5129 or 611?
Wait till 15 dec and if you dont get the text till that date Contact support to get the msg again.
you can try the method mentioned above -sending YES to short code.
12-01-2021 10:57 AM
"Never cry wolf" .. I think many people will do the same 😞
I also wonder if PM will automatically re-send the SMS text if no reply
also, some @darlicious mentioned that instead of reply . just send YES to the sort code number (was it 5129? anyone else got the text and can confirm the shortcode number?) and see if it will work
12-01-2021 10:37 AM - edited 12-01-2021 10:39 AM
@Kered13...top of page click Get Help / Chat with Simon to start process of CSA assistance. Tell them your issue and I reckon they'll resend the text offer to your phone.