@Popeye1 wrote:
Hello,
Can I please have someone contact me from upper management pertaining to my personal historical monthly statements (June 2020 through to May 2024). On the app- we are only able to go back from present day to 180 days back. This is. It sufficient for me as I need older historical records. I contacted the privacy officer at PM (Telus) and they instructed me to reach out on this forum to escalate my request.
Hello @Popeye1
You can only go back one calendar year via a CS Agent. Here's how to reach them. FYI, you can only go back to 2020 if you have an attorney and they have been granted a court order.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
