Hi

[CamillaXin]

Hi there, I just registered an account with Public Mobile and I tried to purchase the eSim for the 6g, $23/month package but everytime i log in and click on 'resume activation', it says 'encountered problem'. Please help.

[slusagm]

you didn't start the activation using the app?

try to use the PM app to start the process again.  

if you get the same error "Resume activation" , and if you didn't pay PM for the activation yet, it is better to uninstall the app first, then reboot and reinstall.  Then after the app is reinstalled, use a different email address to setup another account, it should work

[eddieO]

@CamillaXin have you installed the Public Mobile app on your device and signed in? You will need to complete the activation through the app