6 hours ago
- last edited
an hour ago
by
computergeek541
Hi there, I just registered an account with Public Mobile and I tried to purchase the eSim for the 6g, $23/month package but everytime i log in and click on 'resume activation', it says 'encountered problem'. Please help.
6 hours ago
you didn't start the activation using the app?
try to use the PM app to start the process again.
if you get the same error "Resume activation" , and if you didn't pay PM for the activation yet, it is better to uninstall the app first, then reboot and reinstall. Then after the app is reinstalled, use a different email address to setup another account, it should work
6 hours ago
@CamillaXin have you installed the Public Mobile app on your device and signed in? You will need to complete the activation through the app