Hey bought voucher from petro canada $20and it's not working

[Earrie246]

Ok I'll try 

[gblackma]

@Earrie246 , then use @geopublic 's suggestion to take a selfie and contact a moderator and explain your situation, ask them to add it for you. Stay safe. 

[Earrie246]

Still not working 

[geopublic]

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@Earrie246 wrote:

Nothing 

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@Earrie246  If by the end of the day it does not work then submit a ticket to PM and include a screenshot of the voucher and ask them to enter it for you.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[Earrie246]

Nothing 

[hairbag1]

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@Earrie246 wrote:

Still nothing 

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How long has your account been Suspended ? If it's been over 90 days since the last time it Expired, then your account has been closed for good. You'd need a new sim and start a new account.

If your account only recently expired and you still can't add the voucher...you should get ahold of a moderator as explained above.

Keep us posted and good luck.

[darlicious]

@Earrie246 

Perhaps not all Petro cans use the same system  for their vouchers. You can always call the station you purchased it at and ask what is the norm...double check the numbers again. If it's urgent you can contact the moderators to add them for you....they don't appear to be too busy today that they will probably have a fast response time.

[Earrie246]

Still nothing 

[JoyLuck · Accepted solution]

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@Earrie246 wrote:

I did and still not working 

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If it has been more than 24 hours and it is still not working contact a moderator:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Earrie246]

I did and still not working 

[geopublic]

@Earrie246  Just keep trying every hour or so and it will eventually work.

[gblackma]

Try entering that one @Earrie246 . Welcome to the community.  Stay safe 

[Staliger]

@Earrie246 Don't worry. Just wait for 24 hours and try it again, if doesn't work, then let us know back😉

[darlicious]

@Earrie246 

Is there two sets of 12 digit numbers on your voucher? One us the serial number....the other is the pin number. Try the the other number. Using 611 can be easier than self serve.

Edit: Info was accessed via the "Voucher Catalogue" found by the link supplied or typing it in the search bar. Please feel free to add examples of your vouchers once loaded on you account. You can thank @hyT  for that info.......

[Earrie246]

Yes theres 

No de serie

[Anonymous]

 @Earrie246 

Did you try on both the 611 service and the self-serve? Are there any other 12 digit codes on the receipt?

Edit: slow poke again

[JoyLuck]

Sometimes it takes up to 24 hours for the voucher to become active. When did you purchase it?

Are you adding the voucher by self service or dialing 611. If you are using self service make sure you clear your history/cache and then open a new browser in incognito/private mode.