It's not. The whole account is shut down from my old provider. Outgoing works just fine but it says "6uv2 the number you have reached is not in service" on their end when someone calls
If you already havenn't, send a private message to the Moderator_Team with your account info and an explanation. They will get back to you tomorrow morning.
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
It's not. The whole account is shut down from my old provider. Outgoing works just fine but it says "6uv2 the number you have reached is not in service" on their end when someone calls
I did it a few days ago and still isn't working. Any settings I need to reconfigure?
If outgoing is working then incoming should work as well. Check your old carrier sim card and see if it is still working or see if your account at old carrier is still active. If yes, it seems like your port request did not go through. In this case, you will need to send a private message to the Moderator_Team with your account info.
If I do need Moderator assistance, what information should I provide?
Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information
In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number
What are the Contact Support’s hours of operation? Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
bethcook, Did you just activated your sim and ported your number? If yes, porting takes from a few mins to a few hours to complete. Once it does, your old carrier sim stops working. So check in a few hours and see if porting completes.
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
