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Cjhowat
Great Neighbour / Super Voisin

Forgot my email and 4 digit pin I used but have my phone and sim any options to get back in my account ? 

2 REPLIES 2

esjliv
Mayor / Maire

@Cjhowat  - is your account current in suspended status? If so, for how long?

 

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1 - Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2 - Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

 

 

Otherwise, it should be your security questions that you will need to know to reset your password.

Reset password link here: https://selfserve.publicmobile.ca/forgot-password/

 

Still issues, contact CSA (as @cellphoneuser1 posted).

There are 2 methods to reach CSA private, here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

cellphoneuser1
Mayor / Maire

@Cjhowat wrote:

Forgot my email and 4 digit pin I used but have my phone and sim any options to get back in my account ? 


Your the forgot password option. It will ask which e-mail address so try the addresses that you would have used.  If you can't do that, you have to click the chatbot and send a ticket in. You'll have to prove to the CSA that it's your account.