@newfleigh
The first reply to your question is incorrect. There are several reasons a fraud lock can be placed on your account by pm. The most common is trying 5 times or more to attempt to add a payment or add your payment card without success. When this happens you must contact customer support to have it removed. You can then try to add the payment card yourself or easier just get the CSA to add it for you since you are already in contact with them.
If time is of the essence then @Anonymous 's suggestion of an instant top up, purchasing a pm voucher and adding it via 611 to reactivate the plan or an RTP (real time payment) available at Canadian Tire gas bars and Mobil stations for a $1 fee and added by giving the clerk your 10 digit phone number is your best bet to paying and reactivating your account before the 90 day suspension deactivation and cancellation of your account occurs.
@Anonymous
I think you may have misunderstood the grammatically incorrect sentence that contacting customer support is not allowed but rather after a fraud lock is triggered that adding a payment card is not allowed. Or at least the ability to do so is not allowed until the fraud lock is lifted by a CSA.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #
