02-01-2023 03:34 PM
02-01-2023 06:09 PM
If you just ported your old number over to PM. You are required to reply to the text with your old SIM in your phone within the 90 minute window. If you missed replying then you need to contact a CS_Agent to restart the porting process.
If you are not new to PM, reboot your phone by powering off the phone then power back on.
02-01-2023 03:48 PM
@ShannonC - any more information you can provide so others can perhaps help (if not already provided with existing members responses already)?
If this was not a port over to public mobile other things to try:
02-01-2023 03:46 PM
@ShannonC start with reboot your phone
if not work, try to change your Preferred network to 3G Only and see
If still does not work, try to reseat your sim card, power down the phone, take sim out for a minute before putting it back and power up
If you have another phone around, better to try your sim card there
Also, try your service in another area just in case it is a local network issue
02-01-2023 03:41 PM
Did you just switch from another carrier? If so you will need to ask Public Mobile to reset their network settings. After, Public Mobile will send you a SMS text, asking you to type in "YES". Then restart your phone and it should be working. Go here first and ask SIMon, the chatbot, what your problem is. Then after they will send you a ticket that is linked to a technician who will email you back to resolve your issue. Here is the link: https://publicmobile.ca/en/bc/get-help
02-01-2023 03:39 PM
@ShannonC Try rebooting or toggling airplane mode on/off first.
Did you recently transfer a number from another carrier? Perhaps, the porting is incomplete and it can take upto couple of hours to finish, otherwise if you forgot to respond to the transfer text request from your previous provider within 90 minutes window (old SIM needs to be in phone) with a YES, then you can call the Telus porting # which I will private message (check message box top right) and you can call them to have the transfer text be resubmitted. The old account also needs to be active for the port to complete.