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[Carterthomlinso]

Sim cards were billed to wrong address

[HALIMACS]

@Carterthomlinso 

If you happen to reach them and they are willing to either cancel the order or send it to a different address, bear in mind that you may also be able to purchase public mobile Sim cards at any Telus, Koodo, or Mobile Klinic branded location.

if you are in the greater Toronto area, check out, canadiancellsupplies.com for great prices on SIM cards.

It’s possible you could be looking at up to 3 weeks to receive this SIM card if by postal mail.

[Handy1]

@Carterthomlinso @You will need to contact support and get it resolved 

[darlicious · Accepted solution]

@Carterthomlinso 

Billed or shipped? You will need to contact customer support. Sending a private message may be easier for you than the chatbot.

Edit:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Carterthomlinso open ticket with PM support and get them to update it. 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there