Help

[James161722]

I need help asap I potted in my number from rogers they approved it and is no longer with rogers and is with PM not isn’t showing 

[Moses_B]

@James161722 Please send a private message to CS_Agent so we can review the case, you can also use this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @James161722 

your case is special, have you message PM yet?

ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[James161722]

I ended up subscribing to a plan in January 27 and the account was activated. As well I ported in my number from Roger’s. But it did t allow me and I called the Telus port in require and they did it as well the number was lost. Then I went back and asked. But said I had to call Roger’s. So I did and they got the number back but canceled my plan so how am I able to get my plan back 

[hTideGnow]

hi @James161722 

so, look like you had an issue when you try to port in your number with last week Flash sale

sound like your issue is quiet unique, you need to ask PM and check if they can assist,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[James161722]

on January 27. I created my account and was trying to put in the number but they were having an issue so I had to cut the carrier to bring back the number to do a port request which cancelled the account with public mobile, but how am I able to get my account reactivated with the same plan which was the $20 plan is 60 gigs in Canada US in Mexico for two years

[hTideGnow]

hi @James161722 

can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if it is not there you will need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[James161722]

Two days ago I activated a service with public mobile when you guys were offering the $20 plan which included Canada US and Mexico roaming as well 60 gigs. There was an error with the eSIM and I did a transfer request from a different carrier to you guys, I’ve been trying to get a hold of the other character to cancel it, but at the moment they ease him doesn’t work. Is there a way of replacing the eSIM

[TheSterlinger]

@James161722  you can message cs agents for assistance at the link below.

Did you reply the SMS from Rogers?

Did you restart your phone? Remove Rogers sim and check that PM sign is enabled as primary. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Carolccc]

Have you try to call your number to make sure your number is no with Roger’s? Then restart your phone, if still have problem, message to the support team for activation help.